HomeFixer is a South African app and website that connects Users with Service Providers for their homes.
By using the app, Users and Service Providers consent to their email address, pertinent contact information provided by the User, and the content of quote request emails being used for the purpose of connecting Users with relevant Service Providers as well as quality control.
From time to time HomeFixer will communicate with Users via email and push notification to make Users aware of updates, competitions, offers and other marketing initiatives.
HomeFixer does not sell your data or give it to third parties.
HomeFixer does intend to send email marketing communications to its Users and Service Providers.
When a user requests a quote, their email address is seen by the Service Provider.
And if the User chooses to, the phone number and address can be given to a Service Provider by the User when requesting a quote.
To request a quote, the User will have to use their email address and the Service Provider will reply to them on that email address.
The User can get a quote by calling the Service Provider or texting the Service Provider in the app. This means the Service Provider has the User’s contact number.
User Seeking a service provider-
The User seeking a service provider will be contactable via the email address that the user provides when contacting a service provider.
When the user contacts a service provider they can do so via onboard text, call or a quote request form.
If the service provider receives a text or call from the app user they will be contacted via your smartphone and they will be able tocontact you on that number.
If the user prefers to not give out their number then the quote request form is best.
The user can choose to not enter address, or contact info in the form.
Service Provider contact details and information.
Service Providers list themselves on the app for the purpose of being found by Users of the app who will request quotes from service providers.
The app uses the location information provided by the Service Provider to present a list of service providers that are located near to the User to the User.
Service providers provide their contact details to the app to facilitate Users contacting service providers for quotes.
Push notifications & email
HomeFixer stores email addresses of Users and service providers for:
1- Updates and general app related communications
2- Marketing of special offers and deals provided by 3rd Party partners or advertisers on the app.
3- Offers, deals and competitions will be sent to users via push notifications and email.
User’s contact information will never be provided to a 3rd party and Users can unsubscribe from email lists.
Data collection is limited to usage data stored on Google Analytics and User’s initial in-app email to service providers.
Contact information and the contents of quote requests provided provided by User’s is stored and accessible for quality control purposes only.
Security & deletion of data
Our data is stored on a managed server and various enterprise cloud solutions including Google Cloud Services, AWS & Amazon Elastic Search, Mail Chimp and Mandrill.
These services are accessible only by authorised employee and security best practice is maintained.
To delete your personal data please contact
HomeFixer cannot force Service Providers to delete your phone number or email address if you have provided it to them whilst getting a quotation or hiring the Service Provider to complete your project.
The HomeFixer app is complemented by a website and associated landing pages. HomeFixer uses conversion pixels on Facebook for re-marketing and to assist with more accurate targeting.
Our website does not use its own cookies but the website’s marketing may involve cookies from third parties such as Facebook.
User’s can opt out of tracking by third parties like Facebook by adjusting their Facebook settings as well as adjusting their privacy settings within their browsers.
Anonymous data is collected by Google Analytics for performance and marketing optimisation. This data is not stored by HomeFixer nor does it contain any sensitive information.