“pbArtisan is a commercial and residential construction and maintenance business in Gauteng. Their approach involves 3D modelling and rendering to help their clients visualise the project and make the best choices during the planning and costing stages of a project. Pairing diligent project management with highly-skilled artisans, pbArtisan ensures their high standards are met throughout the project. Delivering peace of mind to commercial and residential clients. We asked Paul from pbArtisan to tell us a bit about how they work and to get some tips and insights into planning a renovation or new build.
1. Please tell us a bit about pbArtisan?
pbArtisan specialisizes in building maintenance, residential and commercial renovations, additions and new buildings. Our service offering spans across plumbing, electrical, masonry, flooring, roofing, plastering and painting. What makes us special is that we offer 3D designs and drawings during the costing and planning process so the customer knows exactly what they are getting before we start work.
We also only use elements in our renders if they are actually available for purchase in South Africa. For example if we use a tile in a concept design – that tile comes with a purchase code from CTM.
2. Do you feel that offices & businesses need a slightly different solution than homes?
Yes. Offices needs to be designed to be a productive setting. We typically propose some of our own design elements to the customer. Maintenance is also crucial in this regard and we do planning not only for repairs, but we also enforce preventative maintenance.
3. Your service offering is quite broad, how do you deliver a quality service across such a wide range of services?
We have qualified artisans that were thoroughly vetting process and quality control is very important. We have project managers in place who ensure that our high standards are met at every step of the process.
4. Are you accredited with an industry association?
We are registered with the NHBRC (NATIONAL HOME BUILDERS REGISTRATIONS COUNCIL). We are registered with NATIONAL ASSOCIATION OF MANAGING AGENTS. We also have the latest ISO accreditation (ISO 9001:2015 QMS certified)
5. How important is it to work with service providers who are accredited with their industry associations like the NHBRC?
If we have to use sub-contractors, we make sure that they adhere to our standards. We offer our customers guarantees on all of our work and therefore we make sure that any sub-contractor has passed our vetting process. The most important difference is that the customer can report poor workmanship or unprofessional behaviour to the NHBRC and they will investigate. A contractor who is registered is less risky to work with- it is that simple.
6. How important are qualifications?
Qualifications are the only way of ensuring that the service provider is capable of carrying out the required job. In South Africa we have standards and when someone is qualified it means that they have learnt what those standards are and are required to adhere to them.
7. What tips would you give if someone asked how to choose a good service provider?
There are many people and companies who claim that they can produce quality work. With PbArtisan we guarantee all our work at no cost to the customer. People looking for a service provider must ensure that they are who they claim to be. They must ask for the relevant qualification and certifications.
8. What qualifications and experience do you have?
All our artisans are fully qualified with a minimum of 10 years’ experience.
9. Would you recommend the HomeFixer app to users and service providers?
Yes. The HomeFixer application allows the consumer to choose from a selected few suppliers and service providers with the necessary experience and qualifications.
10. Do you have any tips for people planning renovations or home improvement projects?
If you are looking at renovations or home improvements make sure that you have done your homework. Speak to qualified people for advice. Make sure that you create a budget as there might be unforeseen expenses. Keep track of your spending and do proper planning. Alternatively get a company like pbArtisan to explain the whole process and give you peace of mind.