It is very likely that every house owner or renter has at some point sat in front of their computer and Googled ‘cheap plumber’ instead of ‘good plumber’ or ‘reliable plumber’. The best way to choose service providers for your home is probably not just a question of price.
The HomeFixer team is passionate about providing a platform for good service providers to be reached by the houses (and the people) who need them. This article focuses on plumbers as an example but the same logic applies to any type of contractor for your home.
The HomeFixer app and site allows you to find service providers who are trusted and reliable. By looking at their profile you can see a plumber’s work and how many ratings they have. You can also see if a plumber belongs to a professional association or not. If a plumber belongs to an association like Plumber Industry Registration Board, the customer of the plumber will have recourse in the event of an unsatisfactory plumbing job or project.
A plumber that belongs to a professional association is more likely to be a good plumber, less likely to do a bad job, and more likely to give you a good result for your plumbing project.
A plumber belonging to the Plumber Industry Registration Board can give you a plumbing compliance certificate on any jobs over the value of R1,500.00
This especially holds true in emergency situations, finding plumbers on call is when you’re most likely to rush into a decision. Even after hours in an emergency it is best to spend an extra five minutes searching for a professional and reliable service provider to meet your plumbing needs.
Some tips for finding good plumbers online, or even better; rather use the HomeFixer app to search for trusted, reliable plumbers:
Do they have a website or Facebook Page? If yes check their reviews on Facebook?.
Are they members of professional plumbing associations ?
Do they respond promptly and are they professional in their demeanour?
Do they list any professional qualifications?
It is actually illegal for a non-qualified plumber to work on a plumbing installation, unless they are
directly supervised by a skilled and qualified plumbing professional.
Do they have an office or workshop
‘One man band’ style ‘fly-by-night’ operators typically just have a cell phone number and work from their vehicle.
Are they clear in laying out how call out fees, quote fees and hourly rates?
Any confusion will likely cost you more than it should.
Do they have any references?
The HomeFixer app uses reviews as references which makes it easy to find trusted plumbers on the site or app.
Do they have a professional quoting or invoicing documents?
It is always a bad sign when a service provider doesn’t do the basics properly.
Some interesting facts from the PIRB website:
Where the total value of work, including materials, labour and VAT, is more than R1500.00 (material costs must be included, regardless of whether the materials were supplied by another person) .
The installation, relocation or replacement of any Electric Water Heating System, regardless of the cost .
For every separate installation on a site.
The construction, installation or alteration of any above or below ground sanitary drain; regardless of the cost .
The installation, relocation or replacement of any Hot Water Solar Water Heating System .
The installation, relocation or replacement of any Heat Pump Water Heating System .
A Plumbing certificate of compliance shall be issued to the relevant owner with five working days of the completion of the said plumbing works. Only a licensed plumber may purchase and issue compliance certificates.
It is illegal for any person who works on plumbing installation if he/she is not a qualified plumber or not working under the adequate supervision of a qualified plumber. Registered persons under the category of qualified plumbers are qualified plumbers and may carry out plumbing works and may supervise non-qualified plumbers or plumbing learners, however they will not be allowed to purchase or issue Plumbing Certificate Compliance for plumbing installations.