2018-06-29

HomeFixer Service Provider Feature – Bamboo Warehouse

Bamboo Warehouse installation team

With a presence across South Africa, Bamboo Warehouse provide expert installation as well as supplying high-quality bamboo flooring. We asked Pierre Joubert about all Bamboo flooring…

 

Please tell us what does Bamboo Warehouse do?

Bamboo Warehouse is the leading bamboo specialist company in Africa and our great strength is that we are the only bamboo company that imports, supplies & installs our own bamboo products, meaning that we can offer our clients a total high-quality experience all under one roof from start to finish. Our range includes 100% solid, natural and eco-friendly bamboo flooring, kitchen counter tops and bamboo composite decking. We are a company committed to making a positive difference to the planet through increasing awareness in the use of sustainable natural products.

 

How did you learn to install these products, did you study or obtain any qualifications?

Qualifications are important, but not nearly as important as having a passion for whatever your chosen field of work is. With passion, enthusiasm and hard work, skill and experience will follow.  Our in-house installers are hired on attitude and trained for skills. Trained to meet the Bamboo Warehouse high standards at our Bamboo Warehouse installation academy in Cape Town, through practical on site work sessions, through mentoring and continued guidance from our “old hands”.

 

How do you make sure that you keep your customers happy?

  1. We are committed to offering our Eco-Warrior clients the highest quality bamboo products that we have painstakingly sourced from the world’s best manufacturer, meeting stringent standards in the areas of sustainability, emissions etc . B. We have expert in-house installation teams whose standard of workmanship is unmatched.  C. We pride ourselves in giving great, efficient service and being good communicators. D. We are a channel for assisting our Eco-Warrior clients to make a positive difference to the planet by choosing sustainable floor, tops and decking surfaces in their own homes.

A+B+C+D = Happy clients!

 

What is the advantage for the customer in dealing with a retailer of flooring products who also installs?

This is Bamboo Warehouse’s single biggest competitive advantage! It is a massive advantage for a customer to deal with 1 party fully invested in and responsible for a positive outcome in the relationship and business transaction. Too often we see conflict arising in cases where customers’ choose suppliers and installers that are independent of each other and who then finger point and lay blame on the other party when things don’t go to plan. Unfortunately in these cases it usually ends up being the customer who loses out.

 

What are the most important things for a customer to look for when choosing an installer?

  1. Is the installer and supplier the same company? This is the ideal.
  2. If not, ask for & check: testimonials, visit a past job site, ask about product/installation experience and knowledge, does the installer have permanent employees, are they registered with Workman’s Compensation etc, What are their payment terms (do not pay all up front)?